Your service partner

All used IT products will be thoroughly tested and refurbished at our in-house test laboratory – this is to ensure we are able to deliver high-quality products.

All devices will be assessed regarding any exterior damage or deterioration. Mechanical parts will be replaced if necessary.

The most important part is the functional testing. For premium network hardware self-tests (power-on self-test) are possible, which may run automatically and provide a record on which all errors are listed. Elaborate tests are manually pushed for chassis, where the module is completely checked, and a detailed evaluation is given.

Afterwards, port tests for the interface function are performed.

We offer our B2B, B2C and B2G customers 2 years warranty on our entire hardware inventory of both new and used goods.

In the unlikely event that your orders are defective you can contact us any time in order to initiate the fastest possible settlement or advance replacement.

In the case of optical product damage we ask you to attach representative photos documenting the damage so we can swiftly process your complaint.

Complaint and warranty conditions

Use our convenient call-back service for us to contact you at your convenience and advise you personally. Our staff will assist you Mondays to Fridays from 9am to 6pm.

If you would like to be advised on the product range of a particular manufacturer, please preselect this in the call-back form or contact one of our Accountmanager.

Picture source: © MWiner / Fotolia

Besides the perfect condition, a fast and secure delivery of your goods is very important to us.

The general delivery times of our shipping partners apply for products that are not in stock.

Here you can check your shipping status of your goods. Select the shipping company that is mentioned on your order and type in the tracking number.

Your ordered products are tested for a perfect technical condition in our in-house test laboratory by our certified IT technicians before we ship them out to you. A qualitative preparation for their future use in your company is a matter of course.

Offering this service, we want to contribute to the topic sustainability. The refurbishment of used devices reduces waste and protects resources as rare earth elements and noble metals. There is also no polluting and cost-intensive disposal in your responsibility because we will take care of it for you at no charge. Another benefit of using refurbished products is minimizing operational costs without reducing quality.

If you have no use for your excess inventory of used networking hardware, we are happy to purchase it from you. Please feel free to contact us.