You only have a warranty claim if you are a consumer according to § 13 BGB German law. Other guarantee periods, e.g. B2B, will be identified separately.
Our products always subject to strict quality control. If a purchased product from us is not yet working properly, we regret this very much and ask you to contact our customer service listed below. We are available by phone via the said service hotline, via e-mail or fax. In addition to the legal guarantee we, as guarantor, give you a warranty on all purchased items in accordance with the following provisions. Your statutory rights are not restricted by this.
1) The warranty period is 2 years from date of purchase of new items and 3 years from date of purchase of refurbished items. The date of purchase is the date, on which the purchase contract was concluded, not the date of delivery. The warranty is valid on the territory of the European Union and Switzerland, and is addressed only to private customers. For commercial customers, the warranty depends on the specified in the purchase contract warranty period.
2) During the warranty period are devices that have due to material and workmanship defects, repaired or replaced at our discretion. Exchanged devices or parts of devices become our property. The guarantee does not extend the warranty period nor do they initiate a new warranty in motion.
3) Guarantee claims must be made immediately after becoming aware of the defect within the warranty period are asserted.
4) To exercise the warranty the following steps are required: Please contact us by e-mail, fax or phone with the customer service. If the defect is within the scope of our warranty, you will receive a repaired or new device. The return costs are borne by us.
5) Warranty claims are excluded for damages caused by:
- Misuse or improper handling
- Environmental conditions (moisture, heat, over voltage, dust, etc.)
- Non-compliance with the applicable safety precautions for the device
- Not following the instructions
- Use of force (eg, shock, impact, case)
- Interventions that are not made by the authorized by us service address were
- Unauthorized attempts to repair
- To send in non-safety packaging
6) From the scope of the guarantee is not (or no longer) detected defects or damage to the appliance may be repaired for a refund. For a custom quote, please contact our customer service. The shipping costs will in this case, at your expense
7) Software and licenses are excluded from the warranty.
In case of a complaint or a cancellation you are welcome to use our contact form.
Am Springbrunnen 2
39179 Barleben - Germany
Tel: +49 (0) 39 203 9696 0
Fax.: +49 (0) 39 203 9696 111