Cancellation policy & cancellation form

Consumers have a right of cancellation in accordance with the following criteria, whereby a consumer is defined as any natural person who enters into a legal transaction for a purpose which cannot be assigned, in the main, to either its commercial or freelance professional activities.

A. Cancellation policy

Right of cancellation

You have the right to cancel this contract within fourteen days without specifying any reasons.

In the case of contracts for the delivery of goods, the cooling-off period begins fourteen days after the date on which you, or any third party appointed by you which is not the carrier, take(s) possession of the final delivery of goods.
In the case of contracts for data not supplied on a physical data carrier, that have been produced and provided in digital form (digital content), the cooling-off period is fourteen days from the date of the conclusion of the contract.

To exercise your right of cancellation, you must expressly notify us (Cybertrading GmbH, Am Springbrunnen 2, 39179 Barleben, Germany, tel.:+49(0)39203 9696 0, Fax:+49(0)39203 9696 111, e-mail: of your intention to cancel this contract by sending us an unequivocal statement to that effect (e.g. by post, fax or e-mail).
You may use the attached cancellation template, although this is not compulsory.

In order to comply with the cooling-off period, it is sufficient for you to send us notice that you are exercising your right of cancellation before the cooling-off period has expired.

Consequences of cancellation

If you cancel this contract, we will refund all payments received from you, including shipment costs (except for additional costs incurred due to you choosing a method of shipping which is different from the most cost-efficient standard shipping option offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notice of cancellation of this contract. The repayment will, unless otherwise explicitly agreed with you, be made using the same payment method as for the original transaction; under no circumstances will you be charged fees for this repayment.

In the case of deliveries of goods, we may withhold the refund until the items have been returned to us, or until you have provided evidence that you have shipped the goods, whichever date comes first.

You must send back or deliver the goods to us without undue delay, and in any event no later than fourteen days from the date on which you notified us of your cancellation of this contract. The deadline will be deemed to have been observed if you send the items before the fourteen-day deadline has expired.

You will be required to bear the costs direct associated with returning the goods. The direct costs for returning goods, whose characteristics mean that they cannot be returned to us by post (cargo) in the normal manner, will be estimated at no more than roughly € 250 for each item of this kind.

You will only be liable for any potential reduction in value of the items if this reduction in value is due to handling on your part which is unnecessary to check the quality, characteristics and functions of the items.


Exclusion or premature lapse of the right of cancellation

The right of cancellation expires prematurely in the case of contracts for the delivery of goods if these were inseparably mixed with other goods after delivery due to their nature.

The right of withdrawal expires prematurely in the case of contracts for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.

The right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time the contract is concluded and whose sole place of residence and delivery address are outside the European Union at the time the contract is concluded.

The right of cancellation expires prematurely for contracts for the provision of digital content if we have started to fulfill the contract after you have expressly agreed that we will start to fulfill the contract before the cancellation period has expired, you have confirmed to us that you are aware that by your consent lose your right of cancellation when performance of the contract begins, and we have provided you with a confirmation of the contract on a durable medium, in which the content of the contract, including the aforementioned requirements for the premature expiration of the right of cancellation, is reproduced.

General instructions for the return of goods

  1. Please avoid damage to and contamination of the goods. Please return the goods in their original packaging with all accessories and packaging components. If necessary, use protective packaging. If you no longer have the original packaging, please use suitable packaging to guarantee adequate protection against damage during transportation.
  2. Please not return goods to us freight collect.
  3. Please note that sections 1-2 above do not represent prerequisites for the effective exercise of the right of cancellation.


B. Sample cancellation form

If you wish to cancel the contract, please fill out this form and send it back to us. In case of a complaint or a cancellation you are welcome to use our contact form.


Cybertrading GmbH
Am Springbrunnen 2
39179 Barleben
Fax: +49(0)39203 96 96 111

- I/we (*) hereby cancel the contract entered into by me/us (*) for the purchase of the following goods (*) / the provision of the following services (*)



Ordered on(*) _________________________ / received on(*) ________________________________

Name(s) of the consumer(s)

Address of the consumer(s)

Signature(s) of the consumer(s) (only in the case of notification in writing)


(*) Delete as appropriate.