Expertise

SERVICE - IN EVERY DETAIL

As a customer of the Cybertrading GmbH you will receive an all-around service. Whether it is about contacting us, the purchase and sale of IT hardware, the tested quality of your hardware or the shipment of your order - we guarantee quality.

OUR ADDITIONAL SERVICES FOR YOU

Extended warranty

You have the opportunity to extend the warranty of your device at 5% of the products price per year.

Price negotiation

If our prices are too high you can send us your desired price. We will match you price suggestion in exchange for a credit note in the amount of the price difference from you.

Accessories

You need additional accessories for your requested parts? Feel free to contact us und we are pleased make you an offer.

MAINTANANCE AND SERVICE

We also offer service and maintenance contracts to your purchase. Please do not hesitate to contact us.

ONE COMPANY – ONE TEAM

Cybertrading GmbH offers a large inventory of network hardware as well as a globally linked buying system to get the best prices and short delivery times.

"We create individual solutions and always meet the high demands of our customers with regards to flexibility and speed thanks to using advanced technologies." (Managing Director Frank Niemann)

We are a professional and dynamic team combining technical and business expertise to provide you with the best hardware solutions.

BENEFIT FROM OUR EXPERTISE

In addition to our wide range of network technology, we offer 2 years warranty on our entire inventory for B2B customers.

We offer quality that you can trust. Every single product ordered will be carefully checked at our own test lab and professionally prepared by our technicians.

Even products that are not readily available can be obtained within a short time. Contact us for a quote.

WE COOPERATE WITH RELIABLE DELIVERY PARTNERS

In order to guarantee the quick and safe delivery of your goods at the best conditions both domestically and internationally, we cooperate with reliable delivery companies such as:

FedEx - DPD - DHL - UPS - TNT.

For the order of stock goods within Germany, a same-day delivery is possible.

DETAILED TESTS FOR GUARANTEED QUALITY.

All used IT products will be thoroughly tested and refurbished at our in-house test laboratory – this is to ensure we are able to deliver high-quality products.

All devices will be assessed regarding any exterior damage or deterioration. Mechanical parts will be replaced if necessary.

The most important part is the functional testing. For premium network hardware self-tests (power-on self-test) are possible, which may run automatically and provide a record on which all errors are listed. Elaborate tests are manually pushed for chassis, where the module is completely checked, and a detailed evaluation is given.

Afterwards, port tests for the interface function are performed.

YOU CAN RELY ON US, GUARANTEED.

We offer our B2B, B2C and B2G customers 2 years warranty on our entire hardware inventory of both new and used goods.

In the unlikely event that your orders are defective you can contact us any time in order to initiate the fastest possible settlement or advance replacement.

In the case of optical product damage we ask you to attach representative photos documenting the damage so we can swiftly process your complaint.

Warranty conditions

 

WE ARE THERE FOR YOU.

Use our convenient call-back service for us to contact you at your convenience and advise you personally. Our staff will assist you Mondays to Fridays from 9am to 5pm.

If you would like to be advised on the product range of a particular manufacturer, please preselect this in the call-back form or contact one of our Accountmanager.

DELIVERY DATE – A MATTER OF COURSE FOR US

Besides the perfect condition, a fast and secure delivery of your goods is very important to us.

The general delivery times of our shipping partners apply for products that are not in stock.

Here you can check your shipping status of your goods. Select the shipping company that is mentioned on your order and type in the tracking number.

If there are any problems with the delivery, please contact us or the shipping company.

 

TOP QUALITY FOR EFFICIENT USE.

Your ordered products are tested for a perfect technical condition in our in-house test laboratory by our certified IT technicians before we ship them out to you. A qualitative preparation for their future use in your company is a matter of course.

Offering this service, we want to contribute to the topic sustainability. The refurbishment of used devices reduces waste and protects resources as rare earth elements and noble metals. There is also no polluting and cost-intensive disposal in your responsibility because we will take care of it for you at no charge. Another benefit of using refurbished products is minimizing operational costs without reducing quality.