Cancellation policy & cancellation form
Right of cancellation
Consumers have a right of cancellation in accordance with the following criteria, whereby a consumer is defined as any natural person who enters into a legal transaction for a purpose which cannot be assigned, in the main, to either its commercial or freelance professional activities.
A. Cancellation policy
Right of cancellation
You have the right to cancel this contract within fourteen days without specifying any reasons.
In the case of contracts for the delivery of goods, the cooling-off period begins fourteen days after the date on which you, or any third party appointed by you which is not the carrier, take(s) possession of the final delivery of goods.
In the case of contracts for data not supplied on a physical data carrier, that have been produced and provided in digital form (digital content), the cooling-off period is fourteen days from the date of the conclusion of the contract.
To exercise your right of cancellation, you must expressly notify us (Cybertrading GmbH, Am Springbrunnen 2, 39179 Barleben, Germany, tel.:+49(0)39203 9696 0, Fax:+49(0)39203 9696 111, e-mail: firstname.lastname@example.org) of your intention to cancel this contract by sending us an unequivocal statement to that effect (e.g. by post, fax or e-mail).
You may use the attached cancellation template, although this is not compulsory.
In order to comply with the cooling-off period, it is sufficient for you to send us notice that you are exercising your right of cancellation before the cooling-off period has expired.
Consequences of cancellation
If you cancel this contract, we will refund all payments received from you, including shipment costs (except for additional costs incurred due to you choosing a method of shipping which is different from the most cost-efficient standard shipping option offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notice of cancellation of this contract. The repayment will, unless otherwise explicitly agreed with you, be made using the same payment method as for the original transaction; under no circumstances will you be charged fees for this repayment.
In the case of deliveries of goods, we may withhold the refund until the items have been returned to us, or until you have provided evidence that you have shipped the goods, whichever date comes first.
You must send back or deliver the goods to us without undue delay, and in any event no later than fourteen days from the date on which you notified us of your cancellation of this contract. The deadline will be deemed to have been observed if you send the items before the fourteen-day deadline has expired.
You will be required to bear the costs direct associated with returning the goods. The direct costs for returning goods, whose characteristics mean that they cannot be returned to us by post (cargo) in the normal manner, will be estimated at no more than roughly € 250 for each item of this kind.
You will only be liable for any potential reduction in value of the items if this reduction in value is due to handling on your part which is unnecessary to check the quality, characteristics and functions of the items.
Exclusion or premature lapse of the right of cancellation
In the case of contracts for the supply of goods, the right of cancellation will lapse prematurely if the composition of these goods has led to their becoming inseparably mixed with other goods after delivery.
In the case of contracts for the supply of audio or video recordings or computer software in a sealed package, the right of cancellation will lapse prematurely if the seal has been removed after the delivery.
The right of cancellation does not apply to consumers who are not nationals of any Member State of the European Union at the time of the conclusion of the contract, and whose sole residence and delivery address are outside the European Union at the time of the conclusion of the contract.
In the case of deliveries of digital content, the right of cancellation will lapse prematurely if we have commenced the execution of the contract before the expiry of the withdrawal period, after your express agreement that we should do so, and you have confirmed to us your awareness that your consent will mean the loss of your right of cancellation from the moment the execution of the contract begins.
General instructions for the return of goods
- Please avoid damage to and contamination of the goods. Please return the goods in their original packaging with all accessories and packaging components. If necessary, use protective packaging. If you no longer have the original packaging, please use suitable packaging to guarantee adequate protection against damage during transportation.
- Please not return goods to us freight collect.
- Please note that sections 1-2 above do not represent prerequisites for the effective exercise of the right of cancellation.
B. Sample cancellation form
If you wish to cancel the contract, please fill out this form and send it back to us. In case of a complaint or a cancellation you are welcome to use our contact form.
Am Springbrunnen 2
Fax: +49(0)39203 96 96 111
- I/we (*) hereby cancel the contract entered into by me/us (*) for the purchase of the following goods (*) / the provision of the following services (*)
Ordered on(*) _________________________ / received on(*) ________________________________
Name(s) of the consumer(s)
Address of the consumer(s)
Signature(s) of the consumer(s) (only in the case of notification in writing)
(*) Delete as appropriate.